Delivery Information
All orders are processed in the order they are received, with the exception of “jump the queue -drop everything and race to the post office” shipping option. High volume of orders at busy times of year may have a longer processing time.
Please note that longer processing times will usually apply to custom ordered double box pleat, pre-made rosette parts, patent browbands, bespoke browbands or other bespoke items.
You will be notified via email when your order has been dispatched
Please be aware that the delivery times listed with our shipping options are a target delivery time and an ultimately the postal service is in control of this.
All our orders incur a modest packing and handling charge
Please note that longer processing times will usually apply to custom ordered double box pleat, pre-made rosette parts, patent browbands, bespoke browbands or other bespoke items.
You will be notified via email when your order has been dispatched
Please be aware that the delivery times listed with our shipping options are a target delivery time and an ultimately the postal service is in control of this.
All our orders incur a modest packing and handling charge
Within New Zealand
Orders placed from within New Zealand will be sent via NZ post courier.
If you have a rural address you must choose rural post option, if the correct postage is not paid we will issue an invoice for the rural delivery charge. Your order will not be sent if you have not selected the correct postage.
Prices in New Zealand are gst inclusive – gst will be displayed at checkout. NZ GST rate is 15%.
If you have a rural address you must choose rural post option, if the correct postage is not paid we will issue an invoice for the rural delivery charge. Your order will not be sent if you have not selected the correct postage.
Prices in New Zealand are gst inclusive – gst will be displayed at checkout. NZ GST rate is 15%.
International orders
Orders to Australia will be sent via NZ post with International Courier This is a Flat rate of for Australian orders.
Other international orders will be shipped with NZ post via international courier. Due to Covid 19 delays and disruptions to international post I no longer send items by standard airmail.
International orders are GST exclusive, this will automatically be applied at checkout.
Delays within the postal system – once items are within the postal system any delays are outside the control of Browband supplies.
Import taxes/custom duty for international orders are the responsibility of the customer.
Other international orders will be shipped with NZ post via international courier. Due to Covid 19 delays and disruptions to international post I no longer send items by standard airmail.
International orders are GST exclusive, this will automatically be applied at checkout.
Delays within the postal system – once items are within the postal system any delays are outside the control of Browband supplies.
Import taxes/custom duty for international orders are the responsibility of the customer.
Payment Terms and Conditions
We offer payment via:
– credit/debit card via Woocommerce payments or Afterpay at checkout
– payment using your paypal account at checkout
– Afterpay
– FOR NZ CUSTOMERS ONLY bank deposit by prior arrangement
– FOR NZ CUSTOMERS ONLY cash on pickup by prior arrangement
All goods remain the property of Browband DIY supplies until paid for in full
– credit/debit card via Woocommerce payments or Afterpay at checkout
– payment using your paypal account at checkout
– Afterpay
– FOR NZ CUSTOMERS ONLY bank deposit by prior arrangement
– FOR NZ CUSTOMERS ONLY cash on pickup by prior arrangement
All goods remain the property of Browband DIY supplies until paid for in full
Returns
Please Check your order is correct upon receiving it, and contact us WITHIN 7 DAYS if your order has been incorrectly dispatched
Return postage is to be covered by the customer
No Claims will be accepted after 7 days
Goods incorrectly ordered by the customer will incur a 10% re-stocking fee plus freight charge. This excludes in-stock show browbands, responsibility is on the customer to ensure they have ordered the right size for their horse.
Return postage is to be covered by the customer
No Claims will be accepted after 7 days
Goods incorrectly ordered by the customer will incur a 10% re-stocking fee plus freight charge. This excludes in-stock show browbands, responsibility is on the customer to ensure they have ordered the right size for their horse.
Privacy Policy
Browband size and Care guide
please refer to our handy size guide for choosing the right fit for your horses browband it can be found here https://browbandsupplies.com/measuring-a-browband-for-a-good-fit/
Care advice for your browband can be found here https://browbandsupplies.com/wp-admin/post.php?post=26339&action=edit
Care advice for your browband can be found here https://browbandsupplies.com/wp-admin/post.php?post=26339&action=edit