Customer Information

Delivery Information

For stock items we try to dispatch each order on the day it is received.  However this is not always possible when we have high volume of orders.  If this is the case it will be dispatched next business day. 
 
Please note that longer processing times may apply to custom ordered double box pleat, pre-made rosette parts, bespoke browbands or other bespoke items.

We will notify you via email when your order has been dispatched

Please be aware that the delivery times listed with our shipping options are a target delivery  time and an ultimately the postal service is in control of this.  

All our orders incur a modest packing and handling charge

Within New Zealand

Orders placed from within New Zealand will be sent by courierpost for DIY supplies this is a flat rate of $6 for anywhere in New Zealand including rural.  For Bespoke Browbands this is $12 flat rate anywhere in New Zealand.

Prices in New Zealand are gst inclusive – gst will be displayed at checkout. NZ GST rate is 15%.

International orders

Orders to Australia will be sent via NZ post with tracking. Flat rate of $30 for Australian orders.

For orders outside of Australia and New Zealand Please contact us for a shipping cost to your part of the world

International orders are GST exclusive.

Payment Terms and Conditions

We offer payment via:
– credit/debit card via Paypal at checkout
– payment using your paypal account at checkout
– Afterpay
– FOR NZ CUSTOMERS ONLY bank deposit
– FOR NZ CUSTOMERS ONLY cash on pickup

All goods remain the property of Browband DIY supplies until paid for in full

Returns

Please Check your order is correct upon receiving it.  and contact us WITHIN 7 DAYS if your order has been incorrectly dispatched

No Claims will be accepted after 7 days

Goods incorrectly ordered by the customer will incur a 10% re-stocking fee plus freight charge