Who we are
Our website address is: https://browbandsupplies.com.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When someone submits a contact form, we keep contact form submissions for a period of 6 months for customer service purposes after the issue is resolved, but we do not use the information submitted through contact forms for marketing purposes.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Analytics data is used by us to determine what products are popular and
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Is used to fulfil your order.
Link with 3rd party payment partners so you can pay for your orders.
Interact with our shipping provider.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses, as well as optional info filled out on your checkout process.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
NZ Post/Courier Post Eship is used to ship your order and estimate your shipping costs, as well as integration with our website that emails or texts you your tracking information. Learn more
Our site uses Pinterest feature “Save” button. When you use this feature, Pinterest collects log data from our site. Learn more about this feature.
Our site shares information with Pinterest to measure or improve the performance of Pinterest ads or to figure out what kinds of ads to show you. This includes information about your visits to our site, your purchases, or information about your interests from a third-party service, which Pinterest might use to help show you ads. Learn more about the types of information advertisers or other info third-parties share with Pinterest .
This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily.Please see https://quic.cloud/privacy-policy/ for more details.
We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
Optional sign up to our mailing list is through mailerlite. We use the information provided to send regular newsletters with new product information and promotional offers, as well as helpful hints on making browbands and related items.
We accept payments through PayPal, Stripe and Afterpay.
When processing payments with Paypal, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
How we protect your data
We use Secure Sockets Layer technology (SSL) to create a secure online environment using encryption that provides the highest level of protection against online fraud.
What data breach procedures we have in place
Your personal information will not be provided to any outside party unless compelled to by law or a court order.
We will take all reasonable precautions to prevent your personal information from loss, misuse, unauthorized access, modification or disclosure by storing it in a secure environment and allowing access only to authorised persons.
We do not hold your Credit Card details. Your Credit Card payments are made through PayPal when ordering online or eWay when ordering over the phone. Both PayPal and eWay are proven and secure banking gateway for real time Credit Card validation and transaction processing. eWay is a PCI DSS (Payment Card Industry – Data Security Standard) Tier 1 payment gateway meaning it adheres to the highest security standards set by Visa and Mastercard.
Our website users are invited to create a password protected account in which contact details and order history are maintained for ease of reference and re-order. This information is stored on our secure database however for added security, we suggest that you use a unique password that is not the same as any other passwords you may use elsewhere.